Privacy Policy

The Effective Date of this Privacy Policy is September 23, 2015


This Privacy Policy describes how ZELTIQ handles information we learn about you from electronic or digital means, including our website, certain affiliated websites accessible through this website, such as our mobile website, mobile applications, our social media pages, and other electronic and digital means of communication (collectively referred to as “Digital Properties”). The information we collect depends on what you do when you visit our Digital Properties. If you have questions about this policy or wish to contact us, our postal address is as follows:

4698 Willow Road
Pleasanton, California 94588 USA


For each visitor to our Digital Properties, we automatically collect and store the following information about your computer hardware and software: your IP address, your browser software, your operating system, and the Internet address of the website from which you linked directly to our Digital Properties, in addition to other non-personally identifiable information. We collect and store this information on an individual basis and in aggregate, or combined, form. We also collect both user-specific and aggregate information on what pages visitors access or visit. This information allows us to deliver any information you request from us, such as product information or training materials. We also use the information to measure the number of visitors to our Digital Properties, to understand which service providers our visitors use, to improve the content of our Digital Properties, and to customize the content and layout of our pages. All of this is done with the intention of making our Digital Properties more useful to visitors.

We do not knowingly collect or maintain personally identifiable information or non-personally identifiable information from persons under thirteen, and no part of our Digital Properties are directed towards persons under thirteen. If you are under thirteen, please do not use or access our Digital Properties at any time or in any manner. If we learn that personally identifiable information of someone under thirteen has been collected on our Digital Properties, we will take the appropriate steps to delete this information.

Our Digital Properties use cookies to record information, such as which pages a user has visited, and to track user activity on the Digital Properties. We do not collect any personal data through the use of cookies. If at any time you do provide us with personally identifying information, we will collect it. Areas in which we may collect this type of information include but are not limited to requests for information regarding our products and services and account registration on our Digital Properties.

We will use personally identifying information in connection with the purpose for which you provided it (e.g., to contact you with a response to a request for information). Additional ways in which we may use this information are as follows:

If you provide us with your email address, you may receive periodic promotional emails from us with information regarding special offers or new products or services. You may also receive informational emails from us related to any user accounts you have set up with us, as well as administrative notices regarding the operation of the Digital Properties.

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services.

If you provide us with your telephone number, you may receive telephone contact from us with information regarding new products and services.

We do not rent or sell email addresses, postal addresses or telephone contact information to third parties or otherwise share any personally identifying information we collect with any third parties, except that ZELTIQ reserves the right to share personally identifying information with an agent, contractor or partner working on behalf of ZELTIQ to serve our customers, and appropriate service providers; to transfer personally identifying information to a third party in conjunction with the sale or similar transfer of the company or a business unit; and to disclose personally identifying information to a third party in connection with legal proceedings and investigations of crimes or other wrongdoing. If ZELTIQ does share personally identifying information with an agent working on behalf of ZELTIQ or service providers, we will employ commercially appropriate procedures to help ensure that the disclosed information is used only for authorized purposes by authorized persons, and that safeguards are in place to help maintain the security, integrity and privacy of the information.

Finally, we may keep any information you voluntarily provide, such as survey information and/or site registrations, both in aggregate and personally identifiable ways.


From time to time, these Digital Properties may link you to other sites on the Internet (“Linked Sites”). The Linked Sites are not under ZELTIQ's control, and ZELTIQ does not control the collection or use of any information, including personally identifying information, that occurs during your visit to the Linked Sites. Further, ZELTIQ makes no representations about the privacy policies or practices of the Linked Sites.


If you do not wish to receive promotional emails from us, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by calling ZELTIQ at the telephone number indicated in the email. You may also let us know by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, CA 94588 (please include sufficient information to allow us to identify you in our records). Please allow a reasonable time for us to process your request.

 Note that although you can opt not to receive promotional emails, ZELTIQ retains the right to send registered users of its Digital Properties informational email messages about the user's account or administrative notices regarding the Digital Properties, as permitted under the CAN-SPAM Act (15 U.S.C. §7701 et seq.).


Upon request we provide visitors to our Digital Properties with access to their own personally identifying contact information (e.g., name, address, phone number) that we maintain about them. You can access this information by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, California 94588. To help us process your request, please provide sufficient information to allow us to identify you in our records. If you have a user account with us, we ask that you provide your user name and password in your request.

We reserve the right to ask for information verifying your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identify will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.

We also offer visitors the opportunity to have inaccuracies corrected in all information we maintain about them. You can have your information corrected by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, California 94588. To help us process your request, please provide sufficient information to allow us to identify you in our records.


We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our Digital Properties, and we employ security features generally accepted in the industry to protect the security of transactions made on our Digital Properties. Commercial transactions are protected via Secure Sockets Layer (SSL) technology.

Note to international users

Our Digital Properties are hosted in the United States and are intended for and directed to individuals in the United States. If you are an individual accessing our Digital Properties from the European Union, Asia, Latin America, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from the United States law, please be advised that through your continued use of our Digital Properties, you are transferring your personal information to the United States and consent to that transfer.


We reserve the right, at our discretion, to modify this Policy at any time, for any reason, without notice. Your continued use of the Digital Properties after the posting of such modifications constitutes your binding acceptance of such changes. In the event that such modifications materially alter your rights or obligations hereunder, such modified Policy will become effective thirty (30) days from publication of such modified Policy on the Digital Properties.

If you believe that this site is not following its stated information policy, you may contact us at the above address, or contact state or local chapters of the Better Business Bureau.


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