SUMMARY AND GENERAL CONTACT INFORMATION
4698 Willow Road
Pleasanton, California 94588 USA
COLLECTION AND USE OF INFORMATION
For each visitor to our web site, we collect and store the following information about your computer hardware and software: your IP address, your browser software, your operating system, and the Internet address of the web site from which you linked directly to our site. We collect and store this information on an individual basis and in aggregate, or combined, form. We also collect both user-specific and aggregate information on what pages visitors access or visit. This information allows us to deliver any information you request from us, such as product information or training materials. We also use the information to measure the number of visitors to our site, to understand which service providers our visitors use, to improve the content of our web pages, and to customize the content and layout of our pages. All of this is done with the intention of making our site more useful to visitors.
We do not collect personally identifying information about you, including your email address, telephone number or postal address, when you visit our site, unless you choose to provide such information to us. If at any time you do provide us with such information, we will collect it. Areas in which we may collect this type of information include but are not limited to requests for information regarding our products and services and web site account registration.
We will use personally identifying information in connection with the purpose for which you provided it (e.g., to contact you with a response to a request for information). Additional ways in which we may use this information are as follows:
If you provide us with your email address, you may receive periodic promotional emails from us with information regarding special offers or new products or services. You may also receive informational emails from us related to any user accounts you have set up with us, as well as administrative notices regarding the operation of the web site.
If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services.
If you provide us with your telephone number, you may receive telephone contact from us with information regarding new products and services.
We do not rent or sell email addresses, postal addresses or telephone contact information to third parties or otherwise share any personally identifying information we collect with any third parties, except that ZELTIQ reserves the right to share personally identifying information with an agent, contractor or partner working on behalf of ZELTIQ to serve our customers; to transfer personally identifying information to a third party in conjunction with the sale or similar transfer of the company or a business unit; and to disclose personally identifying information to a third party in connection with legal proceedings and investigations of crimes or other wrongdoing. If ZELTIQ does share personally identifying information with an agent working on behalf of ZELTIQ, we will employ commercially appropriate procedures to help ensure that the disclosed information is used only for authorized purposes by authorized persons, and that safeguards are in place to help maintain the security, integrity and privacy of the information.
Finally, we may keep any information you voluntarily provide, such as survey information and/or site registrations, both in aggregate and personally identifiable ways.
THIRD PARTY SITES
From time to time, this web site may link you to other sites on the Internet ("Linked Sites"). The Linked Sites are not under ZELTIQ's control, and ZELTIQ does not control the collection or use of any information, including personally identifying information, that occurs during your visit to the Linked Sites. Further, ZELTIQ makes no representations about the privacy policies or practices of the Linked Sites.
OPT OUT PROCEDURES
If you do not wish to receive promotional emails from us, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by calling ZELTIQ at the telephone number indicated in the email. You may also let us know by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, CA 94588 (please include sufficient information to allow us to identify you in our records). Please allow a reasonable time for us to process your request.
Note that although you can opt not to receive promotional emails, ZELTIQ retains the right to send registered users of its web sites informational email messages about the user's account or administrative notices regarding the site, as permitted under the CAN-SPAM Act (15 U.S.C. §7701 et seq.).
Upon request we provide site visitors with access to their own personally identifying contact information (e.g., name, address, phone number) that we maintain about them. You can access this information by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, California 94588. To help us process your request, please provide sufficient information to allow us to identify you in our records. If you have a user account with us, we ask that you provide your user name and password in your request.
We reserve the right to ask for information verifying your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identify will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.
We also offer visitors the opportunity to have inaccuracies corrected in all information we maintain about them. You can have your information corrected by sending your request to: ZELTIQ, Attention: Customer Service, 4698 Willow Road, Pleasanton, California 94588. To help us process your request, please provide sufficient information to allow us to identify you in our records.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site, and we employ security features generally accepted in the industry to protect the security of transactions made on our site. Commercial transactions are protected via Secure Sockets Layer (SSL) technology.
CHANGES TO THIS POLICY
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change materially at some time in the future, we will post the policy changes to our web site. If we have collected personally identifying contact information from you, we will notify you about the changes prior to making use of your information in new ways and will provide you with a reasonable opportunity to opt out of the new procedures before they are implemented. We will also honor opt out requests made following implementation of the new procedures, as discussed above.
If you believe that this site is not following its stated information policy, you may contact us at the above address, or contact state or local chapters of the Better Business Bureau.